According to data from the Call Center Association of the Philippines, local call centers generated roughly $6.3 billion in revenues last year. A 15-20% increase is estimated to fully occur this year, as more and more multinational companies continue to set-up outsourcing operations in the country.
More than 400,000 college graduates enter the labour for each year according to a research done by ITI Communications. Barely five years ago most graduates from various provinces had to flock to Manila to get the jobs they desired. Most newly graduates still do every year, but those who choose to work for offshore voice-BPO companies now have more than Metro Manila-based sites to choose from.